Return Policy

Returns

RETURN POLICY (30 DAYS)
NO CANCELLATIONS OR MODIFICATIONS WILL BE ALLOWED AFTER 24 HOURS OF ORDER PLACEMENT.
We recommend that you open and inspect your items upon receipt, should you find any discrepancy or defect with your item, or if at any time you encounter any problems such as missing or defective parts please contact us immediately. We will gladly send you the replacement parts.

Return Instructions

  1. Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
  2. Buyer agrees to pay a 25% restocking fee per item in your order. This charge may be made in advance or deducted from your credit.
  3. All returned items must be in original packaging, show no sign of physical damage or parts shortage; this may affect the amount credited on your return.
All refunds will be credited back to its original payment method; Refunds are generally issued within 5-7 business days after receipt of the returned products. No refunds or exchanges will be processed before receiving your returned products.

Before Returning an item

To return any merchandise, you must request an RMA – “Return Merchandise Authorization” [within 30 days from the date order is received], from our online support department with your order number and provide item(s) you wish to return.

Guidelines

  1. Merchandise must not be installed and must in 100% resalable new condition.
  2. You have to obtain an RMA number (Return Merchandise Authorization) from our online department before shipping back the merchandise.
  3. Customer pays return shipping costs back to Floor Grip’s warehouse
  4. All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
  5. Shipping is Non-Refundable.
  6. Products purchased over 30 days are not returnable or exchangeable.
  7. NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bath tubs, consoles and vanities
  8. NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
  9. Refused shipments and unauthorized returns will be subject to a 25% restocking fee, plus return shipping and re-consignment fees.
  10. Returns requested past 30 days of delivery will be denied.

Notification Disclaimer

Within 30 days of purchase the customer must notify Floor Grip of any issues pertaining to the original order, including but not limited to the following:
  • Missing Parts from products (ie handles, screws, etc.)
  • Missing Products from Order
  • Wrong Products Received
  • Damaged products during transit
If you have any of these issues, you have 30 days from date of purchase to contact Floor Grip and make a claim. After 30 days we will be unable to ship missing parts or products, replace lost products or damaged products.

Exceptions

You will not be charged for a restocking fee if:
  1. We shipped the incorrect item(s) to you. Merchandise you received is not what you originally ordered.
  2. Merchandise has a flaw (not caused by shipping) or defect (must claim within 30 days). If it is damaged through shipping, please have your order/tracking number ready and contact the online department ASAP for further assistance.
If your order is flawed or defective, please call us at 832-205-8445.